Refund policy

Returns

You have 28 days from the day your order arrives to send it back for a full refund of the purchase price, for any reason. There is no restocking fee.

How to return

Write to us through the contact page with your order number. We reply with the return address and instructions. Send the toy back with everything that came in the box.

Return shipping is paid by the customer, except for damaged, defective or wrong items, which we replace at no cost. We recommend a tracked service. Returns sent without contacting us first cannot be accepted.

Refunds

Once your return arrives, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you have not seen your refund after 15 business days, write to us through the contact page.

Damaged, defective or wrong item

Check your order when it arrives. If something is damaged, defective or wrong, send us a photo through the contact page and we send a replacement at no cost.

Lost packages

If tracking shows your package is lost, write to us through the contact page and we send a replacement at no cost.